Welcome to Snap Mart! These Terms & Conditions ("Terms") govern your access to and use of our website, mobile application, and services (collectively referred to as the "Platform"). By accessing or using Snap Mart, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Platform.

1. Acceptance of Terms

By using Snap Mart, you agree to be bound by these Terms and any other policies or guidelines we may publish on our Platform from time to time. We reserve the right to update or modify these Terms at our discretion. Any changes will be effective immediately upon posting, and your continued use of the Platform signifies your acceptance of the updated Terms.

2. Registration and Account

To use certain features of the Platform, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

If you believe your account has been compromised, please contact us immediately.

3. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Platform. If you are under 18, you may only use the Platform with the consent and supervision of a parent or legal guardian.

4. Products and Services

Snap Mart is an online marketplace where vendors ("Sellers") can list their products for sale to customers ("Buyers"). While we aim to provide accurate descriptions and details of the products, we do not guarantee that the product images, descriptions, or pricing are free from errors or omissions.

All products sold on Snap Mart are subject to availability, and we reserve the right to remove listings or suspend services at any time without notice.

5. Pricing and Payment

Prices of products are displayed in your local currency and are subject to change without prior notice. The final price of the order is confirmed at checkout, including taxes, shipping fees, and any applicable discounts.

We accept various payment methods, including credit/debit cards and other payment systems. By placing an order, you authorize Snap Mart to charge the payment method you provide for the full amount of the purchase.

6. Orders and Shipping

Once an order is placed, we will confirm the order details and provide an estimated delivery date. Shipping times and costs vary depending on the location and the shipping method chosen.

You agree to provide accurate shipping information. Snap Mart is not responsible for any delays or issues caused by incorrect or incomplete delivery information provided by you.

7. Returns and Refunds

Snap Mart's return and refund policy is designed to ensure customer satisfaction. If you are not happy with a product, you may be eligible for a return or refund under the terms specified in our Return and Refund Policy.

Products that are damaged, defective, or incorrectly described may be eligible for a full refund or replacement.

8. User Conduct

When using Snap Mart, you agree not to:

• Violate any applicable laws or regulations.
• Infringe upon the intellectual property rights of others.
• Engage in fraudulent, misleading, or deceptive activities.
• Use the Platform to distribute harmful, abusive, or unlawful content.
• Interfere with the normal functioning of the Platform, including through the use of malicious software or bots.

Snap Mart reserves the right to suspend or terminate your account if you violate any of these terms.

9. Intellectual Property

The content on Snap Mart, including text, graphics, logos, images, software, and other materials, is the property of Snap Mart or its licensors and is protected by intellectual property laws. You may not copy, distribute, or modify any content from the Platform without our prior written consent.

10. Disclaimers and Limitation of Liability

Snap Mart provides the Platform and services "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Platform will be uninterrupted or error-free.

To the fullest extent permitted by law, Snap Mart is not responsible for any indirect, incidental, special, or consequential damages, including loss of profits, arising out of or in connection with your use of the Platform.

11. Privacy

Your use of Snap Mart is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Platform, you consent to our privacy practices as described in the Privacy Policy.

12. Indemnification

You agree to indemnify and hold harmless Snap Mart, its affiliates, officers, employees, and agents from any claims, losses, or damages arising out of your use of the Platform, violation of these Terms, or infringement of third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New Zealand. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in New Zealand, and you consent to the exclusive jurisdiction and venue of such arbitration.

14. Termination

Snap Mart may suspend or terminate your account at any time if you violate these Terms or engage in conduct that we deem inappropriate or harmful to our business operations.

15. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and Snap Mart with respect to your use of the Platform.

Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Snap Mart Customer Support

Email: sales@snapmart.co.nz

Phone: +64 20 41294834